/* Chat do suporte Oliver (1.5.821) — Material 3, partilhado pelo painel do artista no site e pela administração. Scoped: não toca noutros cartões. */
.os-admin,.os-chat,.os-modes{--os-bg:#ffffff;--os-panel:#f6f4ee;--os-ink:#171610;--os-muted:#6f6a5c;--os-line:#e4dfd1;--os-primary:#f0b90b;--os-on-primary:#1c1500;--os-tint:#fff0c2;--os-tint-ink:#3d2e00;--os-tint-muted:#7a5f0a;--os-green:#146c43;--os-green-bg:#dff3e6;--os-amber:#7a4b00;--os-amber-bg:#ffefc7;--os-red:#b3261e;--os-red-bg:#ffedea;--os-shadow:0 24px 80px -30px #2b1c4a66;color:var(--os-ink);font:14px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;box-sizing:border-box}
.os-admin *,.os-chat *,.os-modes *{box-sizing:border-box}
.os-chat[hidden],.os-chat [hidden],.os-admin [hidden],.os-badge[hidden]{display:none!important}
.os-sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

/* ---- Área de trabalho (administração) ---- */
.os-admin{background:var(--os-bg);border:1px solid var(--os-line);border-radius:26px;padding:24px;margin:20px 0;max-width:1600px}
.os-workspace-heading{display:flex;align-items:center;gap:18px;padding:8px 0 22px;border-bottom:1px solid var(--os-line)}
.os-workspace-icon{display:grid;place-items:center;flex:0 0 60px;width:60px;height:60px;border-radius:20px;background:var(--os-tint);color:var(--os-primary);box-shadow:inset 0 0 0 1px #f0b90b12}
.os-workspace-icon svg{width:28px;height:28px}.os-workspace-heading>div{min-width:0}.os-workspace-heading p{max-width:660px;color:var(--os-muted);margin-bottom:0}
.os-admin h2{font-size:23px;margin:6px 0}.os-admin h3,.os-chat h3{font-size:19px;margin:8px 0;color:var(--os-ink)}
.os-admin p,.os-chat p{margin:6px 0 12px}.os-eyebrow{color:var(--os-primary);text-transform:uppercase;letter-spacing:.1em;font-weight:750;font-size:11px}
.os-filter{display:flex;align-items:end;gap:12px;margin:18px 0}.os-filter label{flex:1;display:grid;gap:6px;font-weight:600}
.os-filter .os-filter-check{flex:0 0 auto;display:flex;flex-direction:row;align-items:center;gap:8px;min-height:44px;font-size:13px}.os-filter .os-filter-check input{width:18px;height:18px;min-height:0;flex:none;accent-color:var(--os-primary)}
.os-filter input{width:100%;min-height:44px;border:1px solid var(--os-line);border-radius:14px;background:var(--os-bg);color:var(--os-ink);padding:10px 12px;font:14px/1.5 system-ui}
.os-queue{border:1px solid var(--os-line);border-radius:20px;overflow:hidden;margin:14px 0;background:var(--os-bg)}.os-queue:empty{display:none}
.os-queue-row{display:flex;align-items:center;gap:14px;padding:12px 16px}.os-queue-row+.os-queue-row{border-top:1px solid var(--os-line)}
.os-queue-row>div{flex:1;min-width:0}.os-queue-row strong,.os-queue-row small{display:block;overflow-wrap:anywhere}.os-queue-row small{color:var(--os-muted);font-size:12px}
.os-queue-avatar{flex:none;width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:var(--os-tint);color:var(--os-primary);font-weight:800;font-size:14px;position:relative}
.os-online::after{content:'';position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#2e9d5a;border:2px solid var(--os-bg)}
.os-chip{flex:none;border-radius:999px;padding:4px 11px;font-size:12px;font-weight:650;background:var(--os-amber-bg);color:var(--os-amber)}.os-chip--active{background:var(--os-green-bg);color:var(--os-green)}
.os-admin .os-queue-unread{min-width:24px;height:24px;padding:3px 6px;margin-left:2px;font-size:12px;flex-shrink:0;box-shadow:0 0 0 2px var(--os-bg)}
.os-admin .os-queue-row--unread{box-shadow:inset 3px 0 0 var(--os-red)}.os-admin .os-queue-row--unread strong{font-weight:750}
.os-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:2px 5px;border-radius:12px;background:var(--os-red);color:#fff;font:bold 11px/1 system-ui;vertical-align:middle;margin-left:4px}

/* ---- Botões ---- */
.os-button{font:600 13px/1.3 system-ui,sans-serif;min-height:42px;border-radius:24px;border:1px solid transparent;padding:10px 18px;background:var(--os-primary);color:var(--os-on-primary);cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:7px}
.os-button.os-tonal{color:var(--os-primary);background:var(--os-tint)}.os-button.os-text{background:transparent;color:var(--os-primary);min-height:36px;padding:6px 12px}
.os-button.os-danger{color:#fff;background:var(--os-red)}.os-button:disabled{opacity:.5;cursor:default}
.os-button:focus-visible,.os-chat input:focus-visible,.os-chat select:focus-visible,.os-chat textarea:focus-visible,.os-close:focus-visible,.os-send:focus-visible{outline:3px solid #987cda;outline-offset:2px}

/* ---- O chat ---- */
.os-chat{position:relative;display:flex;flex-direction:column;flex:1;min-height:0;background:var(--os-bg);overflow:hidden}
.os-head{display:flex;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid var(--os-line);background:var(--os-bg)}
.os-avatar{flex:none;width:44px;height:44px;border-radius:50%;display:grid;place-items:center;background:var(--os-tint);color:var(--os-primary);font-weight:800;font-size:16px;position:relative}
.os-peer{flex:1;min-width:0;display:grid;gap:2px}.os-peer strong{font-size:15px;line-height:1.25;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.os-peer small{font-size:12px;color:var(--os-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.os-notice{display:flex;flex-wrap:wrap;gap:6px;margin-top:2px}.os-notice:empty{display:none}
.os-notice span{font-size:11px;font-weight:650;border-radius:999px;padding:2px 9px;background:var(--os-panel);color:var(--os-muted)}.os-notice .os-notice--done{background:var(--os-green-bg);color:var(--os-green)}
.os-state{flex:none;border-radius:999px;padding:4px 11px;font-size:12px;font-weight:650;background:var(--os-amber-bg);color:var(--os-amber)}.os-state--active{background:var(--os-green-bg);color:var(--os-green)}
.os-chat .os-error{margin:10px 16px 0;padding:10px 14px;border-radius:14px;color:#9b1c16;background:var(--os-red-bg)}.os-chat>[data-os-retry]{margin:8px 16px 0;align-self:flex-start}
.os-request{overflow:auto;min-height:0;padding:14px 18px}.os-mark{display:grid;place-items:center;width:46px;height:46px;background:var(--os-tint);color:var(--os-primary);border-radius:16px;font-size:24px;font-weight:800}
.os-chat label{display:grid;gap:6px;font-weight:600}.os-chat select{width:100%;min-height:44px;border:1px solid var(--os-line);border-radius:14px;background:var(--os-bg);color:var(--os-ink);padding:10px 12px;font:14px/1.5 system-ui}
.os-chat label.os-consent{display:flex;align-items:flex-start;font-size:13px;font-weight:400;margin:16px 0 10px;gap:10px}.os-consent input{margin-top:4px;width:18px;height:18px;flex:none;accent-color:var(--os-primary)}
.os-chat .os-hint,.os-admin .os-hint{font-size:11px;line-height:1.5;color:var(--os-muted);margin:0}.os-chat>.os-hint{padding:0 18px 12px}
.os-thread{position:relative;flex:1;min-height:0;display:flex;flex-direction:column}
.os-thread>[data-os-older]{position:absolute;top:10px;left:50%;transform:translateX(-50%);z-index:2;min-height:34px;padding:6px 14px;font-size:12px;box-shadow:0 4px 14px -6px #2b1c4a66}
.os-log{display:flex;flex-direction:column;gap:6px;flex:1;min-height:60px;overflow:auto;overscroll-behavior:contain;padding:16px 18px;background:var(--os-panel)}.os-log:empty{min-height:0}
.os-day{align-self:center;font-size:11px;font-weight:650;color:var(--os-muted);background:var(--os-bg);border:1px solid var(--os-line);border-radius:999px;padding:3px 11px;margin:8px 0 4px}
.os-new{display:flex;align-items:center;gap:10px;margin:6px 0 2px;font-size:11px;font-weight:700;color:var(--os-red)}.os-new::before,.os-new::after{content:'';flex:1;height:1px;background:#e7b7b3}
.os-message{position:relative;align-self:flex-start;max-width:min(78%,560px);background:var(--os-bg);border-radius:20px 20px 20px 6px;padding:9px 13px 7px;box-shadow:0 1px 2px #1d1a2214;animation:os-in .18s ease-out}
.os-message.os-mine{align-self:flex-end;background:var(--os-tint);color:var(--os-tint-ink);border-radius:20px 20px 6px 20px}
.os-message--continued{border-top-left-radius:8px}.os-mine.os-message--continued{border-top-left-radius:20px;border-top-right-radius:8px}
.os-sender{display:block;font-size:11px;font-weight:700;color:var(--os-primary);margin-bottom:2px}.os-mine .os-sender{color:var(--os-tint-muted)}
.os-message p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.45}
.os-meta{display:flex;justify-content:flex-end;align-items:baseline;gap:6px;margin-top:3px;font-size:10.5px;color:var(--os-muted)}.os-mine .os-meta{color:var(--os-tint-muted)}.os-edited{font-style:italic}
.os-receipt{display:block;text-align:right;font-size:10.5px;color:var(--os-tint-muted);margin-top:-1px}.os-receipt--read{color:var(--os-primary);font-weight:700}
@keyframes os-in{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
/* ---- [1.5.819] Corrigir ou retirar uma mensagem própria ---- */
.os-message--deleted p{display:flex;align-items:center;gap:6px;font-style:italic;color:var(--os-muted)}.os-mine.os-message--deleted p{color:var(--os-tint-muted)}
.os-message--deleted p::before{content:'';flex:none;width:13px;height:13px;border:1.5px solid currentColor;border-radius:50%;background:linear-gradient(135deg,transparent 44%,currentColor 44%,currentColor 56%,transparent 56%)}
.os-message--editing{box-shadow:0 0 0 2px var(--os-primary)}
.os-more{position:absolute;top:50%;left:-38px;transform:translateY(-50%);width:32px;height:32px;border-radius:50%;border:0;background:var(--os-bg);color:var(--os-muted);display:grid;place-items:center;cursor:pointer;box-shadow:0 1px 3px #1d1a2233;opacity:0;transition:opacity .15s}
.os-more svg{width:18px;height:18px}.os-message:hover .os-more,.os-more:focus-visible,.os-more[aria-expanded=true]{opacity:1}.os-more:disabled{opacity:0!important}
.os-menu{position:absolute;z-index:6;min-width:168px;display:grid;padding:6px;border-radius:16px;background:var(--os-bg);color:var(--os-ink);box-shadow:0 14px 34px -14px #2b1c4a99,0 0 0 1px var(--os-line)}
.os-menu button{display:flex;align-items:center;gap:10px;width:100%;min-height:42px;padding:8px 12px;border:0;border-radius:12px;background:transparent;color:inherit;font:500 14px/1.3 system-ui,sans-serif;cursor:pointer;text-align:left}
.os-menu button:hover,.os-menu button:focus-visible{background:var(--os-panel);outline:none}.os-menu svg{width:18px;height:18px;color:var(--os-primary)}
.os-menu [data-os-menu-delete],.os-menu [data-os-menu-delete] svg{color:var(--os-red)}
.os-composer{flex-wrap:wrap}
.os-editing{flex-basis:100%;display:flex;align-items:center;gap:10px;margin:0;padding:5px 6px 5px 14px;border-radius:14px;background:var(--os-tint);color:var(--os-tint-ink);font-size:12px;font-weight:650}
.os-editing svg{width:16px;height:16px;flex:none;color:var(--os-primary)}.os-editing span{flex:1}
.os-close--small{width:30px;height:30px;background:transparent;color:inherit}.os-close--small svg{width:15px;height:15px}
.os-send .os-send-check{display:none}.os-composer--editing .os-send-icon{display:none}.os-composer--editing .os-send-check{display:block}
.os-jump{position:absolute;left:50%;bottom:12px;transform:translateX(-50%);z-index:2;min-height:36px;padding:6px 14px;font-size:12px;box-shadow:0 8px 20px -8px #2b1c4a88}
.os-composer{display:flex;align-items:flex-end;gap:10px;padding:12px 16px 6px;border-top:1px solid var(--os-line);background:var(--os-bg)}
.os-composer .os-field{flex:1;min-width:0;display:flex;flex-direction:column;gap:0;background:var(--os-panel);border:1px solid transparent;border-radius:24px;padding:6px 14px 4px}
.os-composer .os-field:focus-within{border-color:var(--os-primary);background:var(--os-bg)}
.os-chat .os-composer textarea{width:100%;border:0;background:transparent;resize:none;min-height:30px;max-height:160px;padding:5px 0;color:var(--os-ink);font:14px/1.45 system-ui;outline:none;box-shadow:none}
.os-composer-meta{display:flex;justify-content:space-between;gap:10px;font-size:10.5px;color:var(--os-muted)}.os-composer-meta .os-count--warn{color:var(--os-red);font-weight:700}
.os-send{flex:none;width:48px;height:48px;border-radius:50%;border:0;background:var(--os-primary);color:var(--os-on-primary);display:grid;place-items:center;cursor:pointer}.os-send svg{width:22px;height:22px}.os-send:disabled{opacity:.45;cursor:default}
.os-actions{display:flex;flex-wrap:wrap;align-items:center;gap:8px;justify-content:flex-end;padding:4px 16px 10px}
.os-confirm{position:absolute;inset:0;z-index:5;background:#15101d99;padding:20px;display:grid;place-items:center}
.os-confirm>div{width:min(420px,100%);background:var(--os-bg);border-radius:24px;padding:22px 24px;display:grid;gap:10px;box-shadow:var(--os-shadow)}.os-confirm .os-actions{padding:6px 0 0}
.os-modes{display:flex;gap:8px;padding:10px 14px;background:var(--os-bg)}.os-modes button{flex:1;min-height:42px;padding:8px;font-size:12px}.os-modes [aria-pressed=true]{background:var(--os-primary);color:var(--os-on-primary)}
.rmbz-oliver__panel{display:flex;flex-direction:column}.rmbz-oliver__messages{flex:1}.rmbz-oliver[data-os-mode=support] .rmbz-oliver__panel>:not(header):not(.os-modes):not([data-os-root]){display:none!important}.rmbz-oliver[data-os-mode=support] [data-oliver-new]{display:none!important}

/* ---- [1.5.821] Contexto para a equipa: responsável, cartão do artista, notas internas, respostas rápidas ---- */
.os-staff-panels{display:grid;gap:8px;padding:10px 18px 0;background:var(--os-bg)}
.os-panel{border:1px solid var(--os-line);border-radius:14px;padding:8px 12px;background:var(--os-bg);font-size:13px}
.os-panel--row{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.os-panel--row strong{color:var(--os-ink)}
.os-panel summary{cursor:pointer;font-weight:650;list-style:none;display:flex;align-items:center;gap:8px}.os-panel summary::-webkit-details-marker{display:none}
.os-panel summary::before{content:'';flex:none;width:7px;height:7px;border-right:2px solid var(--os-muted);border-bottom:2px solid var(--os-muted);transform:rotate(-45deg);transition:transform .15s;margin:0 2px 2px 0}.os-panel[open] summary::before{transform:rotate(45deg)}
.os-panel summary small{color:var(--os-muted);font-weight:400}
.os-facts{display:grid;grid-template-columns:auto 1fr;gap:4px 14px;margin:8px 0 2px}.os-facts dt{color:var(--os-muted)}.os-facts dd{margin:0;font-weight:600}
.os-chat .os-panel textarea{width:100%;border:1px solid var(--os-line);border-radius:10px;padding:8px 10px;font:13px/1.45 system-ui;margin-top:8px;resize:vertical;background:var(--os-bg);color:var(--os-ink)}
.os-notes-meta{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:2px;font-size:12px;color:var(--os-muted)}
.os-chat .os-transfer{display:inline-flex}.os-chat .os-transfer select{min-height:34px;width:auto;border-radius:999px;padding:5px 30px 5px 12px;font-size:12px;font-weight:650;background:var(--os-tint);color:var(--os-primary);border-color:transparent}
.os-quick{flex:none;width:44px;height:44px;border-radius:50%;border:0;background:var(--os-tint);color:var(--os-primary);display:grid;place-items:center;cursor:pointer;margin-bottom:2px}.os-quick svg{width:20px;height:20px}.os-quick:disabled{opacity:.5;cursor:default}
.os-menu--quick{max-width:min(380px,calc(100% - 16px));max-height:300px;overflow:auto}.os-menu--quick button{display:grid;gap:2px;text-align:left}.os-menu--quick strong{font-size:13px}.os-menu--quick small{color:var(--os-muted);font-weight:400;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:330px}
.os-quick-editor{margin:14px 0;border:1px solid var(--os-line);border-radius:16px;padding:12px 16px;background:var(--os-bg)}.os-quick-editor summary{cursor:pointer;font-weight:650}
.os-quick-editor textarea{width:100%;min-height:170px;margin:10px 0 4px;border:1px solid var(--os-line);border-radius:12px;padding:10px 12px;font:13px/1.5 ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--os-ink);background:var(--os-bg)}
@media(max-width:600px){.os-staff-panels{padding:8px 12px 0}}

/* ---- Janela na administração ---- */
.os-dialog{width:min(760px,calc(100vw - 24px));height:min(820px,92dvh);max-height:92dvh;border:0;padding:0;border-radius:28px;background:var(--os-bg);color:var(--os-ink);overflow:hidden;box-shadow:var(--os-shadow)}
.os-dialog[open]{display:flex;flex-direction:column}.os-dialog::backdrop{background:#15101dc4}
.os-dialog>header{position:absolute;top:12px;right:14px;z-index:4;display:flex;align-items:center;gap:8px;padding:0;background:transparent}
.os-close{width:40px;height:40px;border-radius:50%;border:0;background:var(--os-panel);color:var(--os-ink);display:grid;place-items:center;cursor:pointer}.os-close svg{width:20px;height:20px}
.os-dialog .os-head{padding-right:66px}
@media(max-width:600px){.os-admin{padding:16px}.os-queue-row{flex-wrap:wrap;gap:8px}.os-queue-row>div{flex-basis:calc(100% - 54px)}.os-filter{flex-wrap:wrap}.os-dialog{height:94dvh;max-height:94dvh;border-radius:22px}.os-head{padding:12px 14px}.os-log{padding:12px}.os-message{max-width:88%}.os-composer{padding:10px 12px 4px}.os-workspace-heading{gap:12px;align-items:flex-start}.os-workspace-icon{width:44px;height:44px;flex-basis:44px;border-radius:15px}.os-workspace-icon svg{width:23px;height:23px}}
@media(prefers-reduced-motion:reduce){.os-message{animation:none}}
@media(pointer:coarse){.os-composer-tip{display:none}.os-more{opacity:1}}
@media(prefers-color-scheme:dark){.os-chat,.os-modes{--os-bg:#141417;--os-panel:#0e0e11;--os-ink:#fafafa;--os-muted:#a6a6ae;--os-line:#2a2a31;--os-primary:#f0b90b;--os-on-primary:#1c1500;--os-tint:#3a2e08;--os-tint-ink:#ffe9a3;--os-tint-muted:#d9c27a;--os-green:#8fe0b0;--os-green-bg:#173a2a;--os-amber:#ffd88a;--os-amber-bg:#4a3400;--os-red:#ffb4ab;--os-red-bg:#4b1a17}.os-chat .os-error{color:#ffb4ab}.os-new::before,.os-new::after{background:#6b3a37}
/* [1.5.866] Atendimento humano em curso: o chat fica flutuante (bolha sempre visível) e o botão de fechar passa a minimizar. */
.rmbz-oliver[data-os-live="1"] .rmbz-oliver__fab{display:flex!important}
.rmbz-oliver[data-os-live="1"][data-state="open"] .rmbz-oliver__fab{visibility:hidden}
.rmbz-oliver__fab .os-badge{position:absolute;top:-6px;right:-6px}
.rmbz-oliver__fab-copy small[data-os-fab-live]{color:var(--os-green,#0a7d58)}
.rmbz-oliver__ic-min{display:none}
.rmbz-oliver[data-os-live="1"][data-os-mode="support"] .rmbz-oliver__ic-close{display:none}
.rmbz-oliver[data-os-live="1"][data-os-mode="support"] .rmbz-oliver__ic-min{display:block}
/* [1.5.868] Atendimento aceite: o chat invade a página ao centro (scrim + painel centrado) com o desenho Material 3 do chat da app: balões assimétricos, avatar em azulejo dourado, campo em pílula. */
.rmbz-oliver__scrim{position:fixed;inset:0;background:rgba(23,21,15,.55);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);animation:os-fade .2s ease-out}
@keyframes os-fade{from{opacity:0}to{opacity:1}}
.rmbz-oliver[data-os-center="1"] .rmbz-oliver__panel{position:fixed;inset:0;margin:auto;width:min(600px,calc(100vw - 24px));height:min(820px,calc(100dvh - 24px));max-height:none;border-radius:28px}
@media(max-width:600px){.rmbz-oliver[data-os-center="1"] .rmbz-oliver__panel{width:calc(100vw - 12px);height:calc(100dvh - 12px);border-radius:24px}}
.os-message{border-radius:8px 24px 24px 24px;padding:12px 14px 9px}
.os-message.os-mine{border-radius:24px 24px 8px 24px}
.os-avatar{border-radius:14px;background:var(--os-primary);color:var(--os-on-primary)}
.os-field{border-radius:20px}
.os-modes{padding:10px 16px 2px}.os-modes button{border-radius:999px;min-height:40px}
/* ==========================================================================================================
   [1.5.871] Posto de trabalho da equipa (Gestão de Artistas › Suporte Oliver) — Material 3 Expressive, pelo
   handoff do titular de 15/10/2026. Tudo dentro de .os-ws; o chat do artista no site não muda.
   ========================================================================================================== */
.rmbz-artist-oliver .ru-hero{display:none}
.rmbz-artist-oliver .rmbz-artist-diagnostics__content{padding:0}
.rmbz-artist-oliver .rmbz-artist-management-tabs{gap:4px;padding:4px;margin:12px 0 0;background:#fff8f1;border:0;border-radius:999px;box-shadow:none;scrollbar-width:none}
.rmbz-artist-oliver .rmbz-artist-management-tabs a{min-height:40px;padding:0 16px;border-radius:999px;color:#4e4639;font-size:13px;font-weight:600}
.rmbz-artist-oliver .rmbz-artist-management-tabs a:hover{background:#f0e7d9;color:#1f1b13}
.rmbz-artist-oliver .rmbz-artist-management-tabs a.is-active{gap:8px;padding:0 10px 0 14px;background:#785a00;color:#fff;font-weight:700;box-shadow:none}
.rmbz-artist-oliver .rmbz-artist-management-tabs a.is-active .rmbz-tab-count{min-width:22px;height:22px;margin-left:0;background:#f0b90b;color:#261a00;font-size:11px;font-weight:800}
.os-ws{--os-primary:#785a00;--os-on-primary:#fff;--os-brand:#f0b90b;--os-on-brand:#261a00;--os-pc:#ffdf9a;--os-on-pc:#261a00;--os-sc:#f3e1bf;--os-on-sc:#251a04;--os-tc:#c1efcb;--os-on-tc:#00210f;--os-err:#ba1a1a;--os-err-c:#ffdad6;--os-on-err-c:#410002;--os-err-line:#ffb4ab;--os-surface:#fff8f1;--os-low:#fcf2e4;--os-cont:#f6eee2;--os-high:#f0e7d9;--os-highest:#eae1d3;--os-ink:#1f1b13;--os-ink2:#4e4639;--os-outline:#7f7667;--os-outline2:#d1c5b4;--os-inv:#353027;--os-on-inv:#f9efe2;--os-inv-primary:#f2c14e;--os-online:#2e9d5a;--os-spring:cubic-bezier(.3,1.7,.5,1);
  position:relative;display:flex;flex-direction:column;min-height:640px;height:calc(100vh - 92px);margin:12px 0 0;border-radius:28px;background:var(--os-cont);color:var(--os-ink);font-family:'Roboto Flex',system-ui,-apple-system,'Segoe UI',Roboto,sans-serif;-webkit-font-smoothing:antialiased;overflow:hidden}
.os-ws .os-chat{--os-panel:var(--os-low);--os-ink:#1f1b13;--os-muted:#4e4639;--os-line:#d1c5b4;--os-primary:#785a00;--os-on-primary:#fff;--os-tint:#ffdf9a;--os-tint-ink:#261a00;--os-tint-muted:#4e4639;--os-green:#2e9d5a;--os-green-bg:#c1efcb;--os-amber:#785a00;--os-amber-bg:#ffdf9a;--os-red:#ba1a1a;--os-red-bg:#ffdad6}
.os-ws *{box-sizing:border-box}.os-ws [hidden]{display:none!important}
:where(.os-ws) button,:where(.os-ws) input,:where(.os-ws) textarea{font-family:inherit;color:inherit}
.os-ws .ms{font-family:'Material Symbols Rounded';font-weight:normal;font-style:normal;font-size:22px;line-height:1;letter-spacing:normal;text-transform:none;display:inline-block;white-space:nowrap;direction:ltr;-webkit-font-feature-settings:'liga';font-feature-settings:'liga';-webkit-font-smoothing:antialiased;font-variation-settings:'FILL' 0,'wght' 400,'GRAD' 0,'opsz' 24}
.os-ws .ms-fill{font-variation-settings:'FILL' 1,'wght' 400,'GRAD' 0,'opsz' 24}
.os-ws :focus-visible{outline:3px solid var(--os-primary);outline-offset:2px}
.os-ws ::selection{background:var(--os-pc)}
/* Botões */
.os-ws-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:40px;padding:0 16px 0 12px;border:0;border-radius:999px;background:var(--os-primary);color:var(--os-on-primary);font-size:13px;font-weight:700;white-space:nowrap;cursor:pointer;transition:border-radius .35s var(--os-spring),background-color .2s,transform .2s}
.os-ws-btn:hover{background:#8a6900}.os-ws-btn:active{border-radius:12px}
.os-ws-btn .ms{font-size:20px}
.os-ws-btn--tonal{background:var(--os-sc);color:var(--os-on-sc)}.os-ws-btn--tonal:hover{background:#ead4aa}
.os-ws-btn--text{background:transparent;color:var(--os-primary);padding:0 14px}.os-ws-btn--text:hover{background:var(--os-highest)}
.os-ws-btn--danger{background:var(--os-err);color:#fff}.os-ws-btn--danger:hover{background:#a01515}
.os-ws-btn--close{background:var(--os-err-c);color:var(--os-on-err-c)}.os-ws-btn--close:hover{background:#ffcdc6}
.os-ws-btn--big{height:56px;padding:0 28px 0 22px;font-size:16px}.os-ws-btn--big .ms{font-size:24px}.os-ws-btn--big:active{border-radius:16px}
.os-ws-btn:disabled{opacity:.5;cursor:default}
.os-ws-iconbtn{display:grid;place-items:center;width:44px;height:44px;border:0;border-radius:999px;background:transparent;color:var(--os-ink2);cursor:pointer;transition:border-radius .35s var(--os-spring),background-color .2s}
.os-ws-iconbtn:hover{background:var(--os-high);color:var(--os-ink)}
.os-ws-iconbtn--on,.os-ws .os-ws-ctxbtn[aria-pressed="true"]{background:var(--os-sc);color:var(--os-on-sc);border-radius:14px}
.os-ws-iconbtn--danger{color:var(--os-err)}.os-ws-iconbtn--danger:hover{background:var(--os-err-c)}
.os-ws-iconbtn--small,.os-ws .os-close--small{width:32px;height:32px}
.os-ws .ms-fill.os-send-icon,.os-ws .ms-fill.os-send-check{font-size:26px}
/* Cabeçalho */
.os-ws-head{display:flex;flex-wrap:wrap;align-items:flex-end;gap:16px 24px;padding:14px 16px 4px}
.os-ws-title{display:flex;flex-wrap:wrap;align-items:center;gap:10px 14px;min-width:0;flex:1 1 420px}
.os-ws-tile{flex:none;display:grid;place-items:center;width:56px;height:56px;border-radius:20px 20px 20px 6px;background:var(--os-brand);color:var(--os-on-brand)}.os-ws-tile .ms{font-size:30px}
.os-ws-heading{flex:1 1 auto;min-width:180px}
.os-ws-eyebrow{display:block;font-size:12px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--os-primary)}
.os-ws h1{margin:2px 0 0;padding:0;font-size:32px;line-height:1.1;font-weight:800;font-variation-settings:'wdth' 112;letter-spacing:-.02em;color:var(--os-ink)}
.os-ws-title .os-ws-btn{margin-left:auto}
.os-ws-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(132px,1fr));gap:8px;flex:3 1 560px}
.os-ws-stat{display:flex;flex-direction:column;gap:2px;padding:8px 14px;border-radius:20px;background:var(--os-surface)}
.os-ws-stat--pending{background:var(--os-pc);color:var(--os-on-pc)}
.os-ws-stat-label{font-size:12px;font-weight:600;color:var(--os-ink2)}.os-ws-stat--pending .os-ws-stat-label{color:inherit}
.os-ws-stat-value{font-size:24px;line-height:1.05;font-weight:800;font-variation-settings:'wdth' 115;font-variant-numeric:tabular-nums}
.os-ws-stat-unit{font-size:14px;font-weight:600;margin-left:3px}
.os-ws-stat-hint{font-size:11px;color:var(--os-ink2)}.os-ws-stat--pending .os-ws-stat-hint{font-weight:600;color:#5b4300}.os-ws-stat--pending .os-ws-stat-hint--over{color:#93000a}
/* Painéis */
.os-ws-main{flex:1;min-height:420px;display:grid;grid-template-columns:340px minmax(0,1fr) 320px;gap:12px;padding:12px 16px 16px}
.os-ws[data-os-ctx="0"] .os-ws-main{grid-template-columns:340px minmax(0,1fr)}
.os-ws[data-os-ctx="0"] .os-ws-ctx{display:none}
.os-ws-panel{display:flex;flex-direction:column;min-height:0;min-width:0;border-radius:28px;background:var(--os-surface);overflow:hidden}
.os-ws-chat{position:relative;background:var(--os-low)}
.os-ws-chat.os-chat{--os-bg:var(--os-surface);--os-panel:var(--os-low);--os-line:#ece2d2;--os-muted:var(--os-ink2);--os-tint:var(--os-pc);--os-tint-ink:var(--os-on-pc);--os-tint-muted:#5b4300;--os-primary:#785a00;--os-on-primary:#fff;--os-green:var(--os-on-tc);--os-green-bg:var(--os-tc);--os-amber:var(--os-on-pc);--os-amber-bg:var(--os-pc);--os-red:var(--os-err);--os-red-bg:var(--os-err-c);color:var(--os-ink)}
/* Fila */
.os-ws-tools{display:flex;flex-direction:column;gap:12px;padding:16px 16px 10px}
.os-ws-search{display:flex;align-items:center;gap:10px;height:52px;padding:0 18px;border-radius:999px;background:var(--os-high);color:var(--os-ink2)}
.os-ws-search input{flex:1;min-width:0;border:0;background:transparent;font-size:15px;outline:none;color:var(--os-ink);box-shadow:none;margin:0;padding:0;min-height:0}
.os-ws-tabs{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:4px}
.os-ws-tabs button{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:44px;padding:0 10px;border:0;border-radius:999px;background:var(--os-high);color:var(--os-ink2);font-size:13px;font-weight:700;cursor:pointer;transition:border-radius .4s var(--os-spring),background-color .2s}
.os-ws-tabs button span{font-size:12px;font-weight:600;opacity:.8}
.os-ws-tabs button[aria-selected="true"]{background:var(--os-primary);color:#fff;border-radius:14px}
.os-ws-chips{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none;margin:0 -16px;padding:0 16px}
.os-ws-chip{flex:none;display:inline-flex;align-items:center;gap:6px;height:32px;padding:0 12px 0 8px;border-radius:10px;border:1px solid var(--os-outline2);background:transparent;color:var(--os-on-sc);font-size:13px;font-weight:600;white-space:nowrap;cursor:pointer}
.os-ws-chip .ms{font-size:18px}.os-ws-chip[aria-pressed="true"]{background:var(--os-sc);border-color:var(--os-sc)}
.os-ws-list{flex:1;min-height:160px;overflow:auto;padding:4px 8px 8px;display:flex;flex-direction:column;gap:2px}
.os-ws-row{display:grid;grid-template-columns:48px minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px 12px 12px 10px;border-radius:20px;cursor:pointer;transition:border-radius .45s cubic-bezier(.3,1.6,.5,1),background-color .2s}
.os-ws-row:hover{background:var(--os-cont)}.os-ws-row--selected,.os-ws-row--selected:hover{border-radius:28px;background:var(--os-sc)}
.os-ws-avatar{position:relative;display:grid;place-items:center;width:48px;height:48px;border-radius:50%;background:var(--os-brand);color:var(--os-on-brand);font-size:16px;font-weight:800;font-variation-settings:'wdth' 110}
.os-ws-row-avatar{background:var(--os-sc);color:var(--os-on-sc);font-size:15px}.os-ws-avatar--pending{background:var(--os-pc);color:var(--os-on-pc)}
.os-ws .os-online::after{content:'';position:absolute;right:-2px;bottom:-2px;width:14px;height:14px;border-radius:50%;background:var(--os-online);border:3px solid var(--os-surface)}
.os-ws-row-text{display:flex;flex-direction:column;gap:3px;min-width:0}
.os-ws-row-name{font-size:15px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.os-ws-row--unread .os-ws-row-name{font-weight:800}
.os-ws-row-meta{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--os-ink2);white-space:nowrap;overflow:hidden}.os-ws-row-meta .ms{font-size:16px;flex:none}.os-ws-row-meta span:last-child{overflow:hidden;text-overflow:ellipsis}
.os-ws-row-assignee{font-size:11px;color:var(--os-ink2)}
.os-ws-wait{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 12px 0 8px;border-radius:999px;background:var(--os-high);color:var(--os-ink2);font-size:12px;font-weight:700}
.os-ws-wait .ms{font-size:18px}.os-ws-wait--small{align-self:flex-start;height:22px;padding:0 8px 0 6px;gap:4px;font-size:11px}.os-ws-wait--small .ms{font-size:15px}
.os-ws-wait--over{background:var(--os-err-c);color:var(--os-on-err-c)}
.os-ws-row-side{display:flex;flex-direction:column;align-items:flex-end;gap:6px}
.os-ws-status{height:24px;display:inline-flex;align-items:center;padding:0 10px;border-radius:999px;font-size:11px;font-weight:700;white-space:nowrap}
.os-ws-status--pending{background:var(--os-pc);color:var(--os-on-pc)}.os-ws-status--active{background:var(--os-tc);color:var(--os-on-tc)}
.os-ws-unread{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 6px;border-radius:999px;background:var(--os-err);color:#fff;font-size:11px;font-weight:800}
.os-ws-list-empty{display:flex;flex-direction:column;align-items:flex-start;gap:8px;padding:28px 16px;color:var(--os-ink2);font-size:14px}.os-ws-list-empty .ms{font-size:36px;color:var(--os-outline)}
.os-ws-pager{display:flex;align-items:center;justify-content:center;gap:8px;padding:4px 8px;font-size:12px;color:var(--os-ink2)}
.os-ws-foot{flex:none;margin:0;display:flex;align-items:center;gap:6px;padding:8px 20px 12px;font-size:11px;color:var(--os-ink2);border-top:1px solid #ece2d2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:help}.os-ws-foot .ms{font-size:16px}
.os-ws .os-error{margin:10px 16px 0;padding:10px 14px;border-radius:16px;color:var(--os-on-err-c);background:var(--os-err-c);font-size:13px}
.os-ws-retry{margin:8px 16px 0;align-self:flex-start}
/* Conversa */
.os-ws-chatbody{display:flex;flex-direction:column;flex:1;min-height:0}
.os-ws .os-ws-chathead{display:flex;align-items:center;gap:12px;padding:12px 12px 12px 16px;border:0;background:var(--os-surface)}
.os-ws-back{display:none;margin-left:-8px}
.os-ws .os-ws-chathead .os-avatar{width:48px;height:48px;border-radius:50%;background:var(--os-brand);color:var(--os-on-brand);font-size:16px;font-weight:800;font-variation-settings:'wdth' 110}
.os-ws-peer{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.os-ws-peer-line{display:flex;align-items:center;gap:8px;min-width:0}
.os-ws-peer-line strong{font-size:17px;font-weight:750;font-variation-settings:'wdth' 108;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.os-ws .os-state{flex:none;height:24px;display:inline-flex;align-items:center;padding:0 10px;border-radius:999px;font-size:11px;font-weight:700;background:var(--os-pc);color:var(--os-on-pc)}.os-ws .os-state--active{background:var(--os-tc);color:var(--os-on-tc)}
.os-ws-peer-meta{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:12px;color:var(--os-ink2)}
.os-ws-tag{display:inline-flex;align-items:center;gap:4px;height:24px;padding:0 9px 0 6px;border-radius:8px;background:var(--os-sc);color:var(--os-on-sc);font-weight:600}.os-ws-tag .ms{font-size:16px}.os-ws-tag small{font-size:12px;color:inherit}
.os-ws .os-notice{margin:0;gap:6px}.os-ws .os-notice span{display:inline-flex;align-items:center;gap:4px;height:24px;padding:0 9px 0 6px;border-radius:8px;background:var(--os-high);color:var(--os-ink2);font-size:12px;font-weight:600}
.os-ws .os-notice .os-notice--done{background:var(--os-tc);color:var(--os-on-tc)}.os-ws .os-notice .os-notice--done::before{content:'done_all';font-family:'Material Symbols Rounded';font-size:15px;line-height:1}
.os-ws-pending{flex:1;min-height:0;overflow:auto;display:grid;place-items:center;padding:24px}
.os-ws-pending-card{width:min(440px,100%);display:flex;flex-direction:column;align-items:flex-start;gap:18px;padding:28px;border-radius:32px;background:var(--os-surface)}
.os-ws-pending-tile{display:grid;place-items:center;width:72px;height:72px;border-radius:28px 28px 28px 8px;background:var(--os-pc);color:var(--os-on-pc)}.os-ws-pending-tile .ms{font-size:36px}
.os-ws-pending-card h2{margin:0 0 6px;font-size:24px;line-height:1.2;font-weight:800;font-variation-settings:'wdth' 110;color:var(--os-ink)}
.os-ws-pending-card p{margin:0;font-size:14px;line-height:1.5;color:var(--os-ink2);text-wrap:pretty}
.os-ws .os-thread{flex:1;min-height:0;display:flex;flex-direction:column}
.os-ws .os-log{flex:1;min-height:0;overflow:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:4px;padding:16px 20px 12px;background:transparent}
.os-ws .os-day{align-self:center;margin:8px 0 6px;height:26px;display:inline-flex;align-items:center;padding:0 12px;border:0;border-radius:999px;background:var(--os-high);color:var(--os-ink2);font-size:12px;font-weight:600}
.os-ws .os-new{display:flex;align-items:center;gap:10px;margin:8px 0 4px;color:var(--os-err);font-size:12px;font-weight:700}.os-ws .os-new::before,.os-ws .os-new::after{content:'';flex:1;height:2px;border-radius:2px;background:var(--os-err-line)}
.os-ws .os-message{position:relative;align-self:flex-start;max-width:min(78%,560px);margin-top:8px;padding:10px 14px 7px;border-radius:8px 24px 24px 24px;background:#fff;color:var(--os-ink);box-shadow:0 1px 2px rgba(31,27,19,.08);animation:os-in .18s ease-out}
.os-ws .os-message--continued{margin-top:0;border-radius:8px 24px 24px 8px}
.os-ws .os-message.os-mine{align-self:flex-end;max-width:min(82%,600px);background:var(--os-pc);color:var(--os-on-pc);border-radius:24px 24px 8px 24px;box-shadow:none}
.os-ws .os-mine.os-message--continued{border-radius:24px 8px 8px 24px}
.os-ws .os-message--editing{box-shadow:0 0 0 2px var(--os-primary)}
.os-ws .os-sender{display:block;margin:0 0 3px;padding:0;font-size:12px;font-weight:700;color:var(--os-primary)}.os-ws .os-mine .os-sender{color:#5b4300;text-align:right}
.os-ws .os-message p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.45}
.os-ws .os-message--deleted{background:transparent;box-shadow:inset 0 0 0 1px var(--os-outline2)}.os-ws .os-message--deleted p{display:flex;align-items:center;gap:6px;font-style:italic;color:var(--os-ink2)}.os-ws .os-message--deleted p::before{content:'block';font-family:'Material Symbols Rounded';font-style:normal;font-size:17px;line-height:1}
.os-ws .os-meta{display:flex;justify-content:flex-end;align-items:baseline;gap:6px;margin-top:3px;font-size:11px;color:var(--os-ink2)}.os-ws .os-mine .os-meta{color:#5b4300}.os-ws .os-edited{font-style:italic}
.os-ws .os-receipt{position:absolute;right:6px;bottom:-18px;display:inline-flex;align-items:center;gap:3px;font-size:11px;font-weight:700;color:var(--os-outline);white-space:nowrap}
.os-ws .os-receipt::before{content:'done';font-family:'Material Symbols Rounded';font-size:15px;line-height:1}.os-ws .os-receipt--read{color:var(--os-primary)}.os-ws .os-receipt--read::before{content:'done_all'}
.os-ws .os-message.os-mine:has(.os-receipt){margin-bottom:18px}
.os-ws .os-more{left:-38px;width:32px;height:32px;background:transparent;color:var(--os-outline);box-shadow:none}.os-ws .os-more:hover{background:var(--os-high);color:var(--os-ink)}
.os-ws .os-menu{min-width:180px;padding:6px;border-radius:20px;background:var(--os-cont);box-shadow:0 8px 28px -6px rgba(31,27,19,.28)}
.os-ws .os-menu button{gap:12px;height:44px;padding:0 14px;border-radius:14px;font-size:14px}.os-ws .os-menu button:hover{background:var(--os-highest)}.os-ws .os-menu button .ms{font-size:20px;color:var(--os-primary)}
.os-ws .os-menu .os-ws-menu-danger{color:var(--os-err)}.os-ws .os-menu .os-ws-menu-danger .ms{color:inherit}.os-ws .os-menu .os-ws-menu-danger:hover{background:var(--os-err-c)}
.os-ws .os-jump,.os-ws-older{position:absolute;left:50%;transform:translateX(-50%);z-index:2;height:36px;padding:0 14px;font-size:12px;box-shadow:0 8px 20px -8px rgba(31,27,19,.4)}.os-ws .os-jump{bottom:12px}.os-ws-older{top:12px}
/* Compositor */
.os-ws .os-composer{position:relative;display:flex;flex-direction:column;gap:8px;padding:8px 12px 10px;border:0;background:transparent}
.os-ws .os-editing{flex-basis:auto;display:flex;align-items:center;gap:10px;margin:0;padding:4px 4px 4px 14px;border-radius:16px;background:var(--os-pc);color:var(--os-on-pc);font-size:13px;font-weight:650}.os-ws .os-editing .ms{font-size:18px}.os-ws .os-editing span{flex:1}
.os-ws .os-close{display:grid;place-items:center;border:0;border-radius:999px;background:transparent;color:inherit;cursor:pointer}.os-ws .os-close:hover{background:rgba(0,0,0,.06)}
.os-ws-compose-row{display:flex;align-items:flex-end;gap:8px}
.os-ws .os-quick{display:grid;width:44px;height:44px;margin-bottom:6px;border-radius:999px;background:var(--os-sc);color:var(--os-on-sc)}.os-ws .os-quick.os-ws-iconbtn--on{background:var(--os-brand);color:var(--os-on-brand);border-radius:14px}
.os-ws .os-field{flex:1;min-width:0;display:flex;flex-direction:column;gap:0;padding:8px 18px 6px;border-radius:28px;background:#fff;border:1px solid var(--os-outline2)}.os-ws .os-field:focus-within{border-color:var(--os-primary)}
.os-ws .os-field textarea{width:100%;min-height:0;border:0;background:transparent;resize:none;padding:4px 0;font-size:15px;line-height:1.45;outline:none;box-shadow:none;color:var(--os-ink)}
.os-ws .os-composer-meta{display:flex;justify-content:space-between;gap:10px;font-size:11px;color:var(--os-ink2)}.os-ws .os-composer-tip{color:var(--os-outline)}.os-ws .os-count--warn{color:var(--os-err)}
.os-ws .os-send{flex:none;width:60px;height:60px;border:0;border-radius:20px;background:var(--os-brand);color:var(--os-on-brand);display:grid;place-items:center;cursor:pointer;box-shadow:0 2px 6px rgba(120,90,0,.25);transition:border-radius .4s var(--os-spring),transform .2s}
.os-ws .os-send:hover{border-radius:30px}.os-ws .os-send:active{transform:scale(.94)}.os-ws .os-send:disabled{opacity:.45;cursor:default}
.os-ws-compose-hint{margin:0;padding:0 8px;font-size:11px;color:var(--os-outline)}
.os-ws .os-ws-hidden-actions{display:none}
.os-ws .os-menu--quick{position:absolute;z-index:7;left:12px;bottom:calc(100% - 4px);width:min(420px,calc(100% - 24px));max-height:360px;display:flex;flex-direction:column;padding:0;border-radius:28px;background:var(--os-cont);box-shadow:0 12px 36px -8px rgba(31,27,19,.32);overflow:hidden}
.os-ws-quick-head{display:flex;align-items:center;gap:8px;padding:12px 12px 8px 18px}.os-ws-quick-head .ms{font-size:20px;color:var(--os-ink2)}
.os-ws-quick-head input{flex:1;min-width:0;height:40px;min-height:0;margin:0;padding:0;border:0;background:transparent;font-size:14px;outline:none;box-shadow:none}
.os-ws-quick-list{overflow:auto;padding:0 8px 8px;display:flex;flex-direction:column;gap:2px}
.os-ws .os-ws-quick-list button{display:flex;flex-direction:column;align-items:flex-start;gap:2px;width:100%;height:auto;padding:10px 12px;border:0;border-radius:18px;background:transparent;text-align:left;cursor:pointer}.os-ws .os-ws-quick-list button:hover{background:var(--os-highest)}
.os-ws-quick-list strong{font-size:14px;font-weight:700}.os-ws-quick-list small{font-size:12px;line-height:1.4;color:var(--os-ink2);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.os-ws-quick-empty{padding:12px;font-size:13px;color:var(--os-ink2)}
.os-ws-empty{flex:1;display:flex;flex-direction:column;justify-content:center;align-items:flex-start;gap:10px;padding:40px}
.os-ws-empty-tile{display:grid;place-items:center;width:72px;height:72px;border-radius:28px 28px 28px 8px;background:var(--os-high);color:var(--os-ink2)}.os-ws-empty-tile .ms{font-size:36px}
.os-ws-empty h2{margin:0;font-size:22px;font-weight:800;font-variation-settings:'wdth' 110;color:var(--os-ink)}.os-ws-empty p{margin:0;font-size:14px;color:var(--os-ink2)}
/* Sobre o artista */
.os-ws-ctxbody{flex:1;min-height:0;overflow:auto;display:flex;flex-direction:column;gap:12px;padding:12px 12px 16px}
.os-ws-ctx-top{display:flex;justify-content:space-between;align-items:center;padding-left:8px;font-size:14px;font-weight:700;color:var(--os-ink2)}.os-ws-ctx-top .os-ws-iconbtn{width:40px;height:40px}
.os-ws-ctx-id{display:flex;flex-direction:column;align-items:flex-start;gap:10px;padding:4px 8px}
.os-ws-avatar--big{width:84px;height:84px;font-size:28px;font-variation-settings:'wdth' 115}
.os-ws-ctx-name{font-size:22px;line-height:1.15;font-weight:800;font-variation-settings:'wdth' 110}.os-ws-ctx-presence{margin-top:4px;font-size:13px;color:var(--os-ink2)}
.os-ws-card{display:flex;flex-direction:column;gap:8px;padding:14px 16px;border-radius:24px;background:var(--os-low)}
.os-ws .os-ws-facts{display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px 14px;margin:0;padding:16px;font-size:13px}.os-ws .os-ws-facts dt{color:var(--os-ink2)}.os-ws .os-ws-facts dd{margin:0;font-weight:650;font-variant-numeric:tabular-nums}
.os-ws-assignee{position:relative;flex-direction:row;align-items:center;gap:12px;padding:12px 12px 12px 16px}
.os-ws-assignee-text{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.os-ws-card-label{font-size:12px;color:var(--os-ink2)}.os-ws-assignee strong{font-size:14px}
.os-ws-transfer-menu{position:absolute;right:8px;top:calc(100% + 4px);min-width:220px}
.os-ws-card-title{display:flex;align-items:baseline;gap:8px}.os-ws-card-title strong{font-size:14px}.os-ws-card-title span{font-size:12px;color:var(--os-ink2)}
.os-ws-notes textarea{width:100%;padding:10px 12px;border:1px solid var(--os-outline2);border-radius:16px;background:#fff;font-size:13px;line-height:1.45;resize:vertical;outline:none;box-shadow:none;color:var(--os-ink)}.os-ws-notes textarea:focus{border-color:var(--os-primary)}
.os-ws .os-notes-meta{display:flex;justify-content:space-between;align-items:center;gap:8px;margin:0;font-size:12px;color:var(--os-ink2)}.os-ws .os-notes-meta .os-ws-btn{height:36px}
.os-ws-history strong{font-size:14px}.os-ws-history-list{display:flex;flex-direction:column;gap:8px}
.os-ws-history-item{display:flex;flex-direction:column;gap:4px;padding:10px 12px;border-radius:16px;background:var(--os-surface)}
.os-ws-history-top{display:flex;justify-content:space-between;gap:8px;font-size:13px}.os-ws-history-top span{color:var(--os-ink2);white-space:nowrap}
.os-ws-history-bottom{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:12px;color:var(--os-ink2)}
.os-ws-res{height:22px;display:inline-flex;align-items:center;padding:0 8px;border-radius:999px;background:var(--os-high);color:var(--os-ink2);font-weight:700;font-size:11px}.os-ws-res--ok{background:var(--os-tc);color:var(--os-on-tc)}
.os-ws-history-text{font-size:12px;color:var(--os-ink2);white-space:pre-wrap}.os-ws-history-empty{font-size:13px;color:var(--os-ink2)}.os-ws-history-note{font-size:11px;color:var(--os-outline)}
/* Diálogos (dentro da conversa) e editor (sobre o posto) */
.os-ws .os-confirm{position:absolute;inset:0;z-index:5;display:grid;place-items:center;padding:20px;background:rgba(31,27,19,.4)}
.os-ws .os-confirm>div{width:min(460px,100%);max-height:100%;overflow:auto;display:flex;flex-direction:column;gap:16px;padding:24px;border-radius:28px;background:var(--os-high);box-shadow:none}
.os-ws-dialog-icon{font-size:28px;color:var(--os-primary)}.os-ws-dialog-icon--danger{color:var(--os-err)}
.os-ws .os-confirm h3{margin:0 0 6px;font-size:24px;font-weight:800;font-variation-settings:'wdth' 108;color:var(--os-ink)}.os-ws .os-confirm p{margin:0;font-size:14px;line-height:1.5;color:var(--os-ink2)}
.os-ws .os-confirm .os-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;padding:0}
.os-ws .os-confirm .os-error{margin:0}
.os-ws-radios{display:flex;flex-direction:column;gap:2px}
.os-ws-radios button{display:flex;align-items:center;gap:12px;min-height:48px;padding:0 12px;border:0;border-radius:16px;background:transparent;font-size:14px;font-weight:600;text-align:left;cursor:pointer;color:var(--os-ink)}
.os-ws-radios button:hover,.os-ws-radios button[aria-checked="true"]{background:var(--os-highest)}.os-ws-radios .ms{color:var(--os-ink2)}.os-ws-radios button[aria-checked="true"] .ms{color:var(--os-primary)}
.os-ws .os-confirm textarea{width:100%;padding:12px 14px;border:1px solid var(--os-outline);border-radius:16px;background:transparent;font-size:14px;resize:vertical;outline:none;box-shadow:none;color:var(--os-ink)}
.os-ws-scrim{position:absolute;inset:0;z-index:20;display:grid;place-items:center;padding:20px;background:rgba(31,27,19,.4)}
.os-ws-editor{width:min(680px,100%);max-height:100%;display:flex;flex-direction:column;border-radius:28px;background:var(--os-high);overflow:hidden}
.os-ws-editor-head{display:flex;align-items:flex-start;gap:12px;padding:24px 20px 12px 24px}.os-ws-editor-head>div{flex:1;min-width:0}
.os-ws-editor h3{margin:0 0 4px;font-size:24px;font-weight:800;font-variation-settings:'wdth' 108;color:var(--os-ink)}.os-ws-editor-head p{margin:0;font-size:13px;line-height:1.5;color:var(--os-ink2)}
.os-ws-editor-vars{display:flex;flex-wrap:wrap;align-items:center;gap:6px;padding:0 24px 12px;font-size:12px;color:var(--os-ink2)}
.os-ws-editor-vars button{height:28px;padding:0 10px;border:1px solid var(--os-outline);border-radius:8px;background:transparent;font:600 12px ui-monospace,Menlo,monospace;cursor:pointer}.os-ws-editor-vars button:hover{background:var(--os-highest)}
.os-ws-editor-list{flex:1;min-height:0;overflow:auto;display:flex;flex-direction:column;gap:8px;padding:0 16px 12px}
.os-ws-editor-item{display:flex;flex-direction:column;gap:6px;padding:12px 12px 12px 16px;border-radius:20px;background:var(--os-surface)}.os-ws-editor-item--focus{box-shadow:0 0 0 2px var(--os-primary)}
.os-ws-editor-item-head{display:flex;align-items:center;gap:8px}
.os-ws-editor-num{flex:none;display:grid;place-items:center;width:26px;height:26px;border-radius:8px;background:var(--os-sc);font-size:12px;font-weight:800}
.os-ws-editor-item input{flex:1;min-width:0;height:36px;min-height:0;margin:0;padding:0;border:0;background:transparent;font-size:15px;font-weight:700;outline:none;box-shadow:none;color:var(--os-ink)}
.os-ws-editor-item .os-ws-iconbtn{width:36px;height:36px}
.os-ws-editor-item textarea{width:100%;padding:10px 12px;border:1px solid var(--os-outline2);border-radius:14px;background:#fff;font-size:14px;line-height:1.45;resize:vertical;outline:none;box-shadow:none;color:var(--os-ink)}
.os-ws-editor-add{align-self:flex-start;display:inline-flex;align-items:center;gap:6px;height:44px;padding:0 18px 0 12px;border:1px dashed var(--os-outline);border-radius:999px;background:transparent;color:var(--os-primary);font-size:14px;font-weight:700;cursor:pointer}.os-ws-editor-add:hover{background:var(--os-highest)}.os-ws-editor-add:disabled{opacity:.5;cursor:default}
.os-ws-editor-foot{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;padding:12px 20px 20px}
.os-ws-sla{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--os-ink2)}.os-ws-sla input{width:72px;height:36px;min-height:0;margin:0;padding:0 10px;border:1px solid var(--os-outline2);border-radius:10px;background:#fff;font-size:14px;color:var(--os-ink);box-shadow:none}
.os-ws-editor-actions{display:flex;gap:8px;margin-left:auto}
.os-ws-snack{position:absolute;z-index:30;left:16px;bottom:16px;max-width:calc(100% - 32px);display:flex;align-items:center;gap:12px;min-height:48px;padding:6px 8px 6px 16px;border-radius:16px;background:var(--os-inv);color:var(--os-on-inv);font-size:14px;box-shadow:0 6px 20px rgba(0,0,0,.25)}
.os-ws-snack button{height:36px;padding:0 12px;border:0;border-radius:999px;background:transparent;color:var(--os-inv-primary);font-size:14px;font-weight:700;cursor:pointer}
/* Responsivo */
@media(max-width:1099px){
  .os-ws-main{grid-template-columns:300px minmax(0,1fr)}
  .os-ws[data-os-ctx="0"] .os-ws-main{grid-template-columns:300px minmax(0,1fr)}
  .os-ws[data-os-ctx="1"][data-os-chat="1"] .os-ws-main{grid-template-columns:minmax(0,1fr) 300px}
  .os-ws[data-os-ctx="1"][data-os-chat="1"] .os-ws-queue{display:none}
  .os-ws[data-os-ctx="1"][data-os-chat="0"] .os-ws-ctx{display:none}
}
@media(max-width:759px){
  .os-ws{height:auto;min-height:0;margin:8px 0 0}
  .os-ws-main{display:flex;flex-direction:column;min-height:calc(100vh - 120px);padding:8px}
  .os-ws-panel{flex:1;min-height:60vh}
  .os-ws[data-os-view="queue"] .os-ws-chat,.os-ws[data-os-view="queue"] .os-ws-ctx,.os-ws[data-os-view="chat"] .os-ws-queue,.os-ws[data-os-view="chat"] .os-ws-ctx,.os-ws[data-os-view="ctx"] .os-ws-queue,.os-ws[data-os-view="ctx"] .os-ws-chat{display:none!important}
  .os-ws[data-os-view="ctx"] .os-ws-ctx{display:flex!important}
  .os-ws[data-os-view="chat"] .os-ws-head,.os-ws[data-os-view="ctx"] .os-ws-head{display:none}
  .os-ws-back{display:grid}
  .os-ws .os-ws-chathead{padding:8px 8px 8px 12px}
  .os-ws h1{font-size:26px}
}
@media(prefers-reduced-motion:reduce){.os-ws *{transition:none!important;animation:none!important}}

/* [1.5.872] «A escrever…»: rótulo + balão do outro lado com três pontos (osDot 1,2 s, desfasados 0/0,15/0,3 s). */
.os-typing{display:flex;flex-direction:column;gap:4px;align-self:flex-start;margin-top:8px;animation:os-in .18s ease-out}
.os-typing[hidden]{display:none}
.os-typing-label{font-size:12px;font-weight:600;color:var(--os-muted)}
.os-typing-bubble{display:flex;gap:5px;width:fit-content;padding:14px 16px;background:var(--os-bg);border-radius:8px 24px 24px 24px;box-shadow:0 1px 2px #1d1a2214}
.os-typing-bubble i{display:block;width:7px;height:7px;border-radius:50%;background:var(--os-muted);animation:osDot 1.2s infinite ease-in-out}
.os-typing-bubble i:nth-child(2){animation-delay:.15s}.os-typing-bubble i:nth-child(3){animation-delay:.3s}
@keyframes osDot{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-4px);opacity:1}}
.os-ws .os-typing-bubble{background:#fff;box-shadow:0 1px 2px rgba(31,27,19,.08)}.os-ws .os-typing-bubble i{background:var(--os-outline)}
@media(prefers-reduced-motion:reduce){.os-typing-bubble i{animation:none;opacity:.7}}

/* [1.5.873] Anexos: botão no compositor, chips por enviar e mosaico dentro do balão. */
.os-attach{flex:none;width:44px;height:44px;border-radius:50%;border:0;background:transparent;color:var(--os-muted);display:grid;place-items:center;cursor:pointer;margin-bottom:2px}.os-attach svg{width:22px;height:22px}.os-attach:hover{background:var(--os-tint);color:var(--os-primary)}.os-attach[hidden]{display:none}
.os-attachments{flex-basis:100%;display:flex;flex-wrap:wrap;gap:8px;margin:0}.os-attachments[hidden]{display:none}
.os-chip-file{display:inline-flex;align-items:center;gap:8px;height:40px;max-width:100%;padding:0 4px 0 8px;border-radius:12px;border:1px solid var(--os-line);background:var(--os-bg);color:var(--os-ink);font-size:12px}
.os-chip-file>span{display:grid;place-items:center}.os-chip-file>span svg{width:24px;height:24px;color:var(--os-primary)}.os-chip-file strong{font-weight:650;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.os-chip-file small{color:var(--os-muted)}
.os-chip-file button{width:28px;height:28px;border:0;border-radius:50%;background:transparent;color:var(--os-muted);display:grid;place-items:center;cursor:pointer}.os-chip-file button svg{width:16px;height:16px}.os-chip-file button:hover{background:var(--os-line)}
.os-files{display:flex;flex-direction:column;gap:6px;margin:4px 0 2px}.os-message p[hidden]{display:none}
.os-file{display:flex;align-items:center;gap:10px;min-width:min(220px,100%);padding:8px 14px 8px 8px;border-radius:16px;background:var(--os-tint);color:inherit;text-decoration:none}.os-file:hover{filter:brightness(.97)}
.os-file-icon{display:grid;place-items:center;flex:none;width:44px;height:44px;border-radius:12px;background:var(--os-primary);color:var(--os-on-primary)}.os-file-icon svg{width:22px;height:22px}
.os-file-text{display:flex;flex-direction:column;min-width:0;flex:1}.os-file-text strong{font-size:13px;font-weight:650;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.os-file-text small{font-size:11px;color:var(--os-muted)}
.os-file-dl{display:grid;place-items:center;flex:none;width:28px;height:28px;color:var(--os-primary)}.os-file-dl svg{width:20px;height:20px}
.os-ws .os-attach{margin:0}.os-ws .os-attachments{flex-basis:auto;padding:0 2px}/* no compositor em coluna, 100% seria a altura e empurrava a linha para o lado */
.os-ws .os-chip-file{background:#fff;border-color:var(--os-outline2)}.os-ws .os-chip-file>span svg{color:var(--os-brand)}
.os-ws .os-file{background:#f6eee2}.os-ws .os-file-icon{background:#fff;color:var(--os-ink2)}.os-ws .os-file-dl{color:var(--os-primary)}
.os-ws .os-mine .os-file{background:rgba(255,255,255,.55)}.os-ws .os-mine .os-file-icon{background:rgba(255,255,255,.7);color:#f0b90b}